Zanzi Homes Privacy Policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors and service users. This policy describes how Zanzi Homes processes personal data in line with GDPR principles.

2. What We Collect

• Contact data you submit in forms: name, email, phone, and enquiry details.
• Lead source and attribution data: landing page, referrer, UTM parameters, campaign IDs, gclid/fbclid, and timestamp.
• Usage data: pages visited, approximate location, device/browser details, and interaction events.

3. Purposes and Legal Bases

• Responding to property enquiries and providing services (contract / legitimate interest).
• Sending service updates, newsletters, and market news where you opt in or where legally permitted.
• Website analytics and conversion measurement (consent).
• Campaign performance and lead quality analysis (consent / legitimate interest where applicable).
• Security, fraud prevention, and legal compliance (legal obligation / legitimate interest).

4. Cookies, GA4, GTM and Remarketing

We use a consent banner to manage non-essential cookies. Analytics and marketing tags are loaded only after consent.

• GA4 (Google Analytics 4): used to measure traffic, behavior, and conversion events.
• GTM (Google Tag Manager): used to manage analytics and marketing scripts centrally.
• Remarketing: may be used to show relevant ads on Google and partner networks based on site interactions.
• You can reject cookies at first visit or withdraw consent later by clearing site storage/cookies in your browser.

5. Form Submission Consent

When you submit any enquiry form on our website, you acknowledge this Privacy Policy and consent to us contacting you about your request.

• We may contact you by email, phone, or messaging apps regarding your enquiry.
• We may send occasional service updates, property news, and relevant marketing communications.
• Where cookie consent is provided, we may use form and attribution data for analytics and Google Ads remarketing.

6. Sharing and Transfers

We may share data with service providers strictly as needed for website hosting, analytics, CRM/lead processing, and communication workflows. Where required, appropriate contractual safeguards are applied for international transfers.

7. Data Retention

We keep personal data only for as long as needed for service delivery, legal obligations, and dispute resolution. Lead records are periodically reviewed and deleted or anonymized when no longer necessary.

8. Your Rights

You may have the right to:

• access your data,
• rectify inaccurate data,
• erase data,
• restrict or object to processing,
• withdraw consent,
• lodge a complaint with your supervisory authority.

9. Contact

For privacy requests, contact: malcolm.mamo@zanzihomes.com.